Training Director

The Training Leader is responsible for overseeing and coordinating the training and development programs for new and existing team members.

This role ensures that all staff are well-prepared to provide exceptional customer service and adhere to Chick-fil-A's operational standards.

Key Responsibilities :

Training Program Development and Implementation :

• Develop, update, and maintain comprehensive training materials and programs.
• Conduct orientation sessions and on-the-job training for new employees.
• Ensure all team members are trained in Chick-fil-A’s customer service standards, food safety procedures, and operational protocols.

Team Member Development :

• Identify training needs and opportunities for individual team members.
• Create a Trainer Buddy system and new team members training program to achieve growth and retention.
• Provide ongoing coaching and support to team members to help them achieve their full potential.
• Foster a positive and inclusive work environment that encourages learning and growth.

Quality Assurance :

• Monitor and assess the performance of team members to ensure compliance with company standards.
• Implement corrective actions and additional training as needed to address performance gaps.

Administrative Duties :

• Maintain accurate training records and documentation.
• Coordinate with management to schedule training sessions without disrupting daily operations.
• Track and report on the progress of training programs and team member development.

Leadership and Collaboration :

• Work closely with the Owner / Operator and management team to align training initiatives with business goals.
• Lead by example, demonstrating exceptional customer service and adherence to operational standards.
• Collaborate with other departments to support overall business operations and objectives.

Qualifications :

• Previous experience in a training or supervisory role, preferably in the food service industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to motivate and inspire team members and take initiative
• Proficiency in using training software and tools.
• Commitment to Chick-fil-A’s values and customer service standards.

Working Conditions :

• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand for extended periods and perform physical tasks related to the job.

Benefits :

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Access to ongoing training and development programs.