Resident Experience Director

Why You Should Work With Us:

Perks and Benefits*:

Position Summary:

Minimum Eligibility Requirements:

• High school diploma or equivalent. Bachelor’s degree in a related field such as healthcare, social work, or gerontology is preferred.
• 2 years experience working in a social or recreational program in a healthcare setting.
• Previous supervisory and/or management experience preferred.
• Must be knowledgeable in evaluating residents' needs and able to adjust programming as needed.
• Ability to establish effective relationships with residents, family members, and staff.
• Strong documentation skills and basic computer skills.
• Able to respond to resident, family, or team concerns in a respectful, patient, and professional manner elevating concerns to the Administrator as needed.
• Strong organizational skills and ability to re-prioritize daily tasks, to accommodate fluctuating needs of the residents and the Community.
• Ability to represent the Community in a positive and professional manner.
• Experience in training and staff development and ability to motivate others.
• Current and valid state driver’s license.
• Must be able to pass a criminal background clearance.

Essential Functions:

Management

• Creates and displays a monthly Calendar of Events based on resident interest and meeting the current standards and guidelines set by Sinceri SL.
• Provide an activities program seven days a week that is built around resident life profiles and demonstrates an active, social, and creative environment.
• Provide and conducts a plan of programs appropriate to the needs of the residents that includes, but is not limited to: Physical activities, creative expressions, cognitive stimulation, lifelong learning, group social programs, indoor and outdoor activities, well-planned outings, spiritual programs, opportunities for resident involvement in planning and implementation of the activities program, parallel programming, outreach opportunities to give back.
• Establishes and manages a successful Ambassador program encouraging residents to participate in leading programs of interest, the orientation of new residents, community tours for potential residents, etc.
• Collaborates with HSD to create and maintain a successful “Better Health for a Better Self” program to meet the health and wellness needs of the residents.
• Successfully utilizes Sagely for the creation of a monthly calendar and monthly newsletter. Ensures all resident life story profiles are uploaded and updated in a timely manner and reviews resident participation to help encourage participation or to reconstruct the calendar to meet the current needs of residents.
• Provides direct supervision for Community Programming staff, including hiring, evaluation, and discipline.
• Serves as a member of the Community management team and assists the Administrator with other management duties as needed. Attends daily Stand-Up meetings and provides feedback on programming, changes in condition, event planning, resident orientation, support group, etc.
• Operates department within established budgetary guidelines. Ensures vendor/entertainer checks are requested in a timely manner and any necessary documentation (W9, Certificate of Insurance, etc.) is collected and on file.
• Assists with marketing responsibilities and networks with referral sources within the senior housing communities and senior centers at the direction of the Administrator.
• Facilitates monthly resident council encouraging resident and department head participation to manage concerns and comments of community.
• Assists with training all staff members on related topics and assists in maintaining staff training records as requested.
• Recruit, train, and supervise volunteers when appropriate. Ensure all necessary applications, background checks, schedules, etc. are completed and kept on file.
• Foster family and community support of the program (e. g., through newsletters, networking, and programs that bring family members or members of the community into the community.

Resident Care

• Provides new employee orientation on programming and aging sensitivity.
• Assists with the development of the training calendar.
• Acts as a role model to Community staff for communication and behavior management strategies, and in engaging residents in meaningful programs.
• Participates in resident and family care conferences as requested.
• Ensures that changes in resident condition are observed and reported appropriately to the licensed nurse.
• Participates in a new resident family interview for resident history.
• Coordinates with HSD to ensure residents’ interests and routines are included in the Plan of Care.
• Coordinates with outside groups and organizations to arrange programs for residents.
• In conjunction with the Assistant, maintains a current social history and profile for each resident.
• Assists in maintaining an adequate inventory of supplies and equipment and follows appropriate Community protocol for purchasing items/products.
• Supports the team in ensuring that all resident care is provided in a safe and effective manner, while consistently maintaining resident dignity, choice, and respect.
• Maintains knowledge of current OSHA and state regulations, and routinely monitors Community compliance with the regulations related to resident care.