Human Resources Business Partner - Arena Operations

The Human Resources Business Partner – Arena Operations is an essential part of Human Resources Team providing strategic HR partnership in all things people & culture to their assigned departments, partnering throughout the organization. This role is essential in working across the business to set people strategies and work with leaders and employees to ensure a Great Place to Work culture.

This position takes ownership of and drives forward-looking growth and development strategies, champions diversity and inclusion, acts as a trusted advisor, and generates data insights that directly impact the business. This position collaborates and works with their peers to enhance our strategic HRBP model. A successful individual in this role drives high-impact results, motivates others and maintains a high bar for talent while fostering an environment of trust, collaboration, and belonging.

• Act as a highly visible business partner to help build effective teams and to achieve business goals for Arena Operations and Event Day staff.
• Build deep relationships with designated departments by learning the business objectives
• Conducts meetings with respective people leaders and provides HR guidance when appropriate.
• Conducts check-ins with individual contributions on a regular cadence.
• Analyzes trends and metrics in partnership with the HR team to develop solutions, programs and policies.
• Manager full employee life cycle including hiring, onboarding, development, performance management and offboarding for designated departments.
• Lead HR projects/initiatives (employee engagement, league initiatives, etc.) as determined by VP, Human Resources
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Identify root causes and conduct relevant data analysis in order to propose both short-term and long-term interventions and solutions.
• Think independently, investigate and resolve employee relations issues, partnering with the VP, Human Resources, when necessary.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the VP, Human Resources as needed/required.
• In partnership with the Director, Performance and Organizational Development, provide day-to-day performance management guidance to assigned departments (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Provides guidance and input on department restructures, workforce planning and succession planning.
• In partnership with the Talent Development Department, Identifies training needs for departments and individual coaching needs.
• Assist with human resources communication, employee engagement and social media messaging and posting
• Lead, coach, mentor and develop HR Assistant and Talent Acquisition Partner to become proficient at their job.
• Performs other related duties as assigned.

• Bachelor’s degree from a four-year college or university in Human Resources or related major
• 7+ years of experience in human resources, including a minimum of 5+ years of experience in a business partner capacity.
• 5+ years of experience working with mid-management in the development of strategic initiatives, business plans, and resource planning strategies.
• Demonstrable experience working in a strategic HR Business Partner model.
• Broad understanding of all HR disciplines including organizational development, talent planning, employee relations, talent acquisition, learning & development, benefits administration, workers compensation, compensation and federal and state employment laws.
• Experience in building, aligning, and implementing programs and processes to business strategy.
• Proficient user of MS Outlook, Teams, Excel, Word, PowerPoint, OneDrive and HRIS systems
• Experience working with ICIMS and UKG strongly preferred.
• Must be able to work nights, weekends and holidays as needed. 

Knowledge and Skills

• Proven ability to effectively interact with all organizational levels and build strong relationships built on trust
• Exceptional interpersonal and communication skills, both written and verbal; must be an articulate and persuasive communicator.
• Excellent consulting, coaching, change management and conflict management skills
• Confidence in interacting with and experience working as a trusted advisor to senior management
• Strong business acumen with a keen aptitude to quickly assimilate new information
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment
• Excellent analytical skills and the ability to quickly interpret data, identify trends and recommend multiple solutions
• Ability to manage multiple conflicting priorities with grace and efficiency
• Ability to diagnose and successfully develop and implement organizational development strategies at the business area/functional level in partnership with the Sr. Director, Performance and Organizational Development
• Strategic problem-solving skills, with the ability to understand, interpret and act on information promptly and effectively.
• Open and receptive to ongoing feedback aimed at improving performance.

Nice to Have:

• SHRM Certified Professional (SHRM-CP) or SHRM Certified Professional (SHRM-SCP) credential
• Master’s degree from a four-year college or university in Human Resources or related major
• Knowledge of sports and entertainment, specifically NBA basketball.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.