Director, Training and Development

We are looking for someone who is passionate about serving others. We are seeking a dedicated and dynamic professional to join our leadership team in a full-time capacity. As a key member of our Leadership Team, this role is pivotal in overseeing the operational success of our business. The Director of Training & Development will work closely with the leadership team, taking responsibility for onboarding, training, and development of team members, as well as ensuring the effective execution of organizational goals

Key Responsibilities :

Training Program Development and Implementation :

• Design and implement onboarding and training systems and processes
• Train, coach, and develop both new and existing members of our team while tracking progress; Set goals and help the team achieve them
• Implement and update changes to systems and processes in order to improve team efficiency and guest experience
• Ensure continuous execution of food safety standards and a commitment to excellence with guests
• Hold team members accountable to all Chick-fil-A standards, policies, and procedures; ensure proper coaching, and disciplinary actions when necessary
• Provide clear, kind, and consistent communication and feedback
• Think strategically for the business; collaborating, adjusting, and propelling the business to reach goals
• Be a source of encouragement and positivity for the team, acting as a cheerleader and celebrating wins big and small
• Engage with, challenge, and motivate the team to accomplish difficult and hard-to-reach goals while inspiring those around them to have fun and build life-impacting relationships with the team and guests
• Uphold a culture of striving for excellence & Chick-fil-A standards and policies
• Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant

Performance Management

• Supervise the performance of new hires within their first 30 days, ensuring alignment with the company’s culture, competencies, and core values.
• Conduct regular performance reviews and maintain detailed notes on employee progress, including PIP reports and training feedback.

Team Member Development

• Monitor and ensure completion of new hire training within the first three months of employment.
• Update and manage progress to all stakeholders and identify opportunities for skill development.
• Schedule and coordinate trainers for both new hire training and operational/positional training.
• Regularly update and improve training resources, tools, and platforms to meet organizational needs.
• In critical times, plan and execute large-scale or round-robin training sessions requiring intensive coordination and communication.
• Create a Trainer Buddy system and new team members training program to achieve growth and retention.

Certified Trainer Program

• Lead and manage the Certified Trainer and Training program, ensuring that both new hires and current team members receive top-tier operational training.
• Oversee the selection and onboarding of Certified Trainers, ensuring they are proficient in navigating PATHWAY modules
• Develop and provide ongoing development for Certified Trainers through feedback sessions and evaluations.
• Coordinate with Front of House Director for timely execution of new LTOs and menu item rollouts.

Qualifications :

• Have a “Food Safety First” Mindset
• Demonstrates servant-leadership mentality
• Previous experience in a training or supervisory role, preferably in the food service industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to motivate and inspire team members and take initiative
• Proficiency in using training software and tools.
• Commitment to Chick-fil-A’s values and customer service standards.
• 2+ years of management experience with positive results to show
• Bachelor’s Degree preferred