Director of Operations - Northeast- ADAS Calibration & Automotive Diagnostics

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services.  We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.   

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles.  We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Must be located in the Northeast - PA, NH, OH, MD, VA

The position requires the ability to manage multiple tasks quickly and accurately, with tight deadlines, in a fast-paced environment. It necessitates a self-motivated individual who is willing to take on multiple tasks and interact with many different personnel at all levels.  Key responsibilities include:

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth
• Approving and managing all expense and payroll/PTO requests, reports, and submissions
• Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed
• Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity
• Develop, foster, and sustain relationships with existing customers
• Working with business partners to build trust and increase production
• Assist ATE – Director of Operations in certifying calibration areas
• Work with Dispatch to continuously improve routes and work assignments
• Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation
• Miscellaneous duties as assigned

• 5+ Years of progressive collision repair and/or ADAS experience, including multi-business unit management
• Proven track record of building a business/department with substantial year-over-year growth
• Deep ADAS and electrical service (calibration, programming, diagnostics, wire/connector repair, etc.) knowledge
• Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc.
• Strong problem-solving and troubleshooting abilities
• Excellent interpersonal, communication, and presentation skills
• Exude professionalism showing passion for the industry with an unwavering drive to doing things correctly

• Overnight (air) travel required, 50% to 75% of time
• A safe driving record and a valid Driver’s License required

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for long periods of time in automotive shop environments

• Weekly Paycheck
• Medical, Dental & Vision effective on start date
• 401K Retirement Plan and Company Match
• Transfer Between Markets
• Paid Holidays & PTO