Regional Facilities Director
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Regional Facilities Director is a senior strategic leadership role responsible for managing the Central US Region client relationship and delivering facilities management services in alignment with JLL's managed service agreement. This position leads all facility management operations across multiple states, overseeing a large team structure while ensuring exceptional client service and operational excellence.
Primary Responsibilities:
Strategic Client Relationship Management
Partner with JLL Account Director and leadership team to develop integrated facility management strategies aligned with client business objectives
Foster trusted advisor relationships with client stakeholders through data-driven insights and strategic recommendations
Create impactful communications and presentations that advance service delivery through thoughtful analysis and articulate recommendations
Leadership & Team Development
Lead and manage a regional team including 7 Territory Managers, Operations Managers, and Engineering staff
Drive a cohesive "ONE team" culture focused on continuous improvement, innovation, and service excellence
Establish clear performance objectives and provide regular coaching to elevate team performance
Advance diversity and inclusion through strategic talent management, hiring, rotation, and promotion
Cultivate high employee satisfaction and engagement throughout the regional organization
Operational Excellence
Oversee facilities management services across TX (including client HQ), OK, AK, KS, MO, IA, NE, SD/ND, and MN
Ensure operations meet or exceed client KPIs through effective work order management in Corrigo
Manage regional third-party supplier relationships while supporting Territory Managers with local vendor partnerships
Maintain compliance with all local, state, and national requirements as well as client-specific standards
Lead data-driven performance management using JLL Tableau, Corrigo, and other reporting tools
Ensure 24/7/365 resource availability to support client business operations
Financial Management & Performance
Develop and manage annual operations budgets while controlling expenses for staff, overtime, purchasing cards, and vehicles
Achieve contractual performance metrics and compensation targets
Monitor regional KPIs against account-wide metrics to ensure portfolio management meets goal parameters
Drive continuous improvement initiatives that enhance service delivery efficiency
Qualifications
15+ years' experience in facility and operations leadership, managing high-performing teams in a service environment
Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
Advanced knowledge of workplace experience and facilities management best practices
Proven track record of strategic planning and implementation through leading practices
Exceptional client relationship management skills at all organizational levels
Strong team-building abilities with demonstrated success in developing high-performing teams
Excellent time management and prioritization skills in a fast-paced, matrix environment
Outstanding communication abilities with executive-ready presentation skills
Technical proficiency in CMMS systems (Corrigo preferred), Microsoft Office suite, and collaboration tools
Internal candidates must demonstrate consistent top performance evaluations over the past three years
Location:
On-site –Dallas, TXIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.