Operations Support System (OSS) Lead

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI: As the Operations Support System (OSS) Lead, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.

Highlights of Responsibilities:

• Provide technical ability in supporting the OSS task within the JSP infrastructure.
• Provide technical expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
• Provide the structure of the OSS OOB Management Network architecture, governance and oversight of the enterprise tools by first capturing and gathering the tools hosted within JSP for each of the different branches within the different centers. The analysis and rationalization will eliminate the redundant tools across JSP and provide a more proficient and better utilization of the enterprise tools. The OSS team will analyze and re-design the OSS OOB management network; assist with the build out of OSS framework, help establish policies and procedures for tools and rationalization of tools.
• Implement the created framework and revise current processes that measure, control, and manage JSP systems and services in a multi-tenant environment through an integrated array of best-fit COTS solutions.
• Provide a solution compatible and capable of integrating with DISA’s JRSS, JMN, and JMS initiatives.
• Provide input to (an average of 3 – 5 monthly) and review implementation plans; detailed designs; systems architecture; decision matrices; transition/migration agreements; capacity studies; and schedules.
• Capture, gather, and analyze enterprise tool requirements.
• Analyze and Re-Design and OSS Out of Band (OOB) management network with the use of the OSS framework and roadmap to capture, gather, and analyze enterprise tool requirements.
• Build and Sustain the OSS Framework. Working from network designs and other provided documentation from previous contract, complete the buildout of the OSS Framework and establish policies and procedures to sustain the OSS environment.
• Provide System Integration / Migration / Decommission.
• Provide O&M Support for the OSS network to include the following services/tasks:
• Provide a documented process for the OOB network to support RMF requirement and the tools to be hosted on the OOB network.
• Provide ISSO support for enterprise tools like SITSCAPE, Remedy v9, as well as ensuring the accreditation requirements of all OSS tools are met.
• Utilize the approved OOB management network design.
• Provide continued visualization and collaboration support with the integration of enterprise tools and their data sources based on the system enhancement created in the previous phase the contractor will insert a functional system to demonstrate the capabilities of the solution.
• Provide capacity management oversight solution to maintain performance of dashboard usage and growth.
• Provide continued O&M support for the JSP tools with the need to ensure that all documents are maintained and updated as necessary, patching and compliance is managed and monitored if patching is accomplished by separate JSP functional area/team, that the RMF requirement is met, and the server is patched weekly and the compliant with the STIG requirements.
• Implement and facilitate the Enterprise Service Bus after government provides decision on which tool to implement.
• The contractor will provide Operations & Maintenance (O&M) for OSS enterprise tools and the facilitate the support of the single OOB management network to include the following services/tasks.

Minimum Requirements:

• Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
• Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
• Computing Environment (CE) Certification: Recent and relevant technical certification.
• Top Secret security clearance.
• Possess proven technical ability in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
• Five years of experience in computer system engineering; hardware and software analysis, system integration, and system maintenance.
• Excellent oral and written communication skills and ability to communicate technical subjects to nontechnical staff are required.
• Minimum three years of work related experience in the following computer related areas: Networks, Servers, and systems management; Public Key Infrastructure, IT customer support; computer server and workstation installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; system maintenance; information technology project management; Information System Testing. d) Knowledge of a range of current information technologies, computing platforms, and network systems, such as: cloud computing, blade server, unified communications, collaboration tools, cryptographic systems, social networks tools, enterprise services bus.
• Experience securing Operating Systems to comply with DISA STIGs; network experience configuring and maintaining desktop firewalls.
• Experience configuring security policies to protect system applications

Preferred Qualifications:

• ITILv4 certification

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 25% or less

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.