Funeral Director

Are you ready to play a vital role in providing compassionate and professional funeral services in a modern and fast-paced environment? Pacific NW Cremation & Funeral, a leading funeral provider, is seeking a dynamic Funeral Director to join our team. This position is at the heart of our operations, encompassing services, arrangement, and outreach responsibilities to ensure the highest level of care for the families we serve.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Delivery of goods, services, and cash advance items  
2. Obtaining demographics, certification, and death certificate orders 
3. Obtaining Flowers, Deli-trays, DVD memorials, other related goods 
4. Obtaining and coordinating of 3rd party services such as ministers, musicians, honors, and obituaries 
5. Conducts memorial, celebration, and funeral services as needed, operates funeral service related vehicles 
6. Officiate 
7. Administrative Duties 
8. Provide complete and clear instructions to offsite professional services staff, via fax, phone or email 
9. Answer telephones, take messages 
10. Write At-Need Contracts 
11. Process payments, insurance claims, other relevant compensation submittals 
12. Dispatches first-call removal staff during and after business hours as needed 
13. Returns message calls 
14. Notifies Prep Staff of embalming(s) that need to be completed 
15. Outreach Duties 
16. Attend and represent brand at events  
17. Network with industry influencers 
18. Relationship building 
19. Support sales and marketing teams with initiatives and campaigns 
20. Provide creative and professional guidance to community service and marketing 
21. Maintain a professional appearance 
22. Business casual attire (Office) 
23. (Casual to Formal based on Event or Service Type when in Attendance) 
24. Safe and Proper footwear 
25. No visible, tattoos or facial piercings 
26. A natural hair color 
27. Assist others within the organization of Fairmount 
28. Family Service, Community Service, Grounds 
29. Heritage Funeral Home & PNWC Locations 
30. Administrative Staff, Marketing & Sales Staffs 
31. Maintains ethical standards and confidentiality 
32. Light janitorial duties and maintains a clean and clear work station 
33. Maintains an active role and involvement in community and civic affairs 
34. Performs other duties as assigned 
35. ** Job duties are subject to change as directed by the management. 

KNOWLEDGE SKILLS AND ABILITIES:

• Possess general office skills, such as typing, filing, sending and receiving 
• Proficiency in Microsoft Office Software 
• Ability to function and excel in high volume, fast pace environment 
• Cooperative, team player, detail-oriented and adaptable to change 
• Excellent verbal, written, interpersonal and presentation skills 
• Consistently and accurately present goods and services and related documents according to the FTC funeral rule and local or state regulations 
• Commitment to customer service and quality control 
• Efficient and dependable; punctual 
• Demonstrate commitment to safety 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to lift 25 to 50 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for long periods of time, and withstand short periods of exposure to the elements. For an employee to succeed in this position they will need to be able to solicit information from bereaved individuals and families in a time of mourning while maintaining optimum levels of compassion and professionalism, multitask regularly, maintain records and service requests from multiple cases at once, work independently, do simple mathematic equations, adapt to changing schedules, and contribute to problem solving when needed. Fairmount Memorial Association/Community Cremation promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing. 

EQUIPMENT/TOOLS: This position requires the frequent use of, and familiarization with, equipment such as Cots, Lowering & Lifting Devices, Funeral & Service Vehicles, Church Trucks, Casket Biers, Flower Stands, Electronic Sound & Video Systems, Computers, Facsimile & 6-line Phone System, Laminators, & Postage Meters. 

MINIMUM QUALIFICATIONS: This position requires participation in a Funeral Director Internship program. Obtains at least minimum required continuing educations credits for each year of employment and program participation. Must become licensed as a Funeral Director within 5 years of internship program registration to remain in position. Valid state driver’s license with insurable driving history required.  

EMPLOYMENT AT WILL:

Employment with Fairmount Holdings, Inc. is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.  

?  No representative of this organization has the authority to change this at-will relationship except in a specific 

                written agreement declaring such intent and signed by the employee and:  

o The President/CEO of Fairmount Holdings AND  

o The Chairman of the Fairmount Memorial Association Board