Sr. Payments and Operations Development Specialist

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman six years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Sr. Payments & Operations Development Specialist leads employee development efforts within the department, to include managing, designing, developing, coordinating, and conducting all training programs. This position requires working knowledge of payment processes including ACH, Debit Cards, Mobile Deposits, BillPay, Item Processing, and Wire Processing.  They are also responsible for managing all resource content utilized to perform department processes. This position works closely with Payments & Operations Leadership to identify training needs and map out development plans for teams and individuals. This position has

RESPONSIBILITIES include the following. Other duties may be assigned.

• Develops and maintains the content needed for a scalable training program that efficiently equips teammates with the knowledge needed to perform their job duties
• Maintains knowledge of payment processes ACH, Debit Cards, Mobile Deposits, BillPay, Item Processing, and Wire Processing
• Facilitating learning through a variety of methods, such as classroom instruction, virtual training, and on-the-job training
• Develops & maintains all department resources
• Conducts department-wide training needs assessment and identifies skills or knowledge gaps that need to be addressed
• Routinely gathers feedback from trainees to understand effectiveness of training program and uses that knowledge to make program adjustments that improve the experience
• Works with Payments & Operations Leadership to track teammates progress to ensure they are learning and developing new skills
• Researches and recommends new training opportunities that align with departmental and organizational strategic objectives
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty exceptionally.  The requirements listed below are also representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and / or Experience

High School diploma or General Education Degree (GED) and a minimum of three years of relevant work experience (i.e. Debit Card, Item Processing, ACH, Wires, and/or bank operations), preferably in a financial institution is required. Training experience is highly preferred.

Certificates, Licenses, and Registrations

Must be bondable. One or more of the following certifications is preferred: Accredited ACH Professional (AAP) or National Check Professional (NCP)

Software and Equipment Requirements

To perform this job successfully an individual should have knowledge of and be proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone.  Knowledge and use of a 10-key is helpful.  Must have or gain adequate knowledge of learning management systems, e-learning platforms, and web delivery tools.

Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.

Other Qualifications

Ability to present a professional and personable disposition to members and teammates.  Ability to handle daily routine with minimal supervision. Ability to think strategically and implement tactically. Ability to perform a volume of duties while maintaining accuracy, timeliness, and a positive attitude.

Demonstrated ability to manage multiple priorities and achieve goals.  Proficiency in responding effectively to highly sensitive, complex, emotional, and/or urgent issues related to members, teammates, and vendors.  Proficient verbal and written communication skills.

What We Offer

To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.

• Customized volunteer opportunities with our signature partners (Saint Louise House).

• Additional paid time off for volunteer-related activities.

• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

 
Starting Pay & Benefits
This role offers a range of $57,000-$72,000. It also entails the benefits available to all Amplify employees.
 
Location
This remote role is available to candidates living in the Austin Metropolitan area.

Team Member Testimonials
Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.
 

Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.