Senior Manager / Director, Customer Delivery

Trullion is revolutionizing the accounting world with its AI-powered platform designed for finance teams, accountants, and auditors. By automating financial workflows, Trullion increases efficiency, prevents costly oversights, and drives collaboration. Our mission is to build accounting and audit technology that people love, making the industry more efficient, transparent, and human-oriented. Established in 2019, Trullion is headquartered in New York, with offices in Tel Aviv and London. We are backed by Aleph, Third Point Ventures, Greycroft, StepStone Group, and leading global CFOs and global accounting firms, offering a customer-centric experience from speedy implementation to a convenient managed service model.  

At Trullion, we think big, fostering an environment where ambitious ideas and growth are encouraged. We are committed to truth, ensuring honesty and transparency in all our actions. Hiring diverse talent is key to our values, as we believe that diversity cultivates a culture of innovation. Our supportive culture is dedicated to being on your side, offering excellent work-life balance, personal development opportunities, and comprehensive benefits to our employees and clients. 

Now is the perfect time to join Trullion as the Senior Manager or Director of Customer Delivery. We are working with a wide range of companies–from boutique accounting firms to some of the largest companies in the world. Our delivery team onboards and supports our customers through technical implementations and ongoing services. 

• 7+ years of experience including experience managing and developing others. Experience hiring and developing a team, including the coaching of team members. 
• Accounting and SaaS know-how: Big 4 accounting firm work experience, B2B SaaS professional services, and expertise in project management. 
• Excellent communication skills and ability to build trust-based relationships with prospects and internal stakeholders. Set an example for professional, quality communication with our customers’ senior executives. 
• Ability to work independently and collaboratively in a fast-paced environment. Demonstrate quick problem solving, and continuous improvement for the team and responsible processes. 
• Detail-oriented with strong organizational skills. 
• Flexibility to adapt to changing priorities and handle multiple tasks efficiently. 
• Occasional travel to customers as needed. 
• Ability to work onsite at the NYC office 4 days per week.

Trullion's US salary range for this full-time position is $160,000-$200,000 + Benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Contact our recruiter to find out more about our position.

Get in touch with our recruiter for more information, and let's meet.

We embrace our core values in everything that we do:

• Think BIG. We are ambitious, proactive, and we love challenging the status quo.
• We live by truth. We uphold the highest standards of accuracy and accountability.
• On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
• Committed. Committed to execution. Committed to delivery. Committed to excellence.