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Senior eCommerce Operations Analyst

Stack Sports
Full-time
Remote
United States
$85,000 - $95,000 USD yearly
Operations
Full-time
Description

 

Job Summary

We are seeking a strategic and results-driven Senior eCommerce Operations Analyst to oversee and optimize eCommerce operations at Stack Sports. The ideal candidate will have extensive experience in managing logistics, supply chain processes, and cross-functional collaboration to ensure our customers engage in a seamless and efficient online shopping experience. This role is critical in enhancing working with our vendors, to ensure peak operational efficiency, effective management of inventory, and driving the overall success of the eCommerce business at Stack Sports.

 

Key Responsibilities

  • Operations Management
    • Oversee day-to-day eCommerce systems and operations, ensuring digital storefronts are setup, and processes are efficient and effective in supporting business goals.
    • Develop and implement operational strategies and best practices to streamline workflows, improve productivity, and enhance customer satisfaction.
  • Inventory, Merchandising & Supply Chain Management
    • Ensure vendors are appropriately managing inventory levels, including forecasting, ordering, replenishment and returns, to ensure optimal stock availability and minimize excess inventory.
    • Oversee product catalog management, ensuring accurate product descriptions, pricing, and inventory availability.
    • Collaborate with the vendors’ merchandising teams to ensure the digital assortment aligns with customer demand and sales goals.
    • Manage the online merchandising calendar, coordinating product launches, sales events, and promotions.
  • Order Fulfillment & Logistics
    • Oversee the vendor order fulfillment process, from order receipt to shipment, ensuring timely and accurate delivery of products to customers.
    • Monitor order status, track shipments, and resolve any fulfillment issues proactively.
  • Performance Analysis & Reporting
    • Utilize key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
    • Analyze vendor data to optimize operational processes, including shipping costs, fulfillment times, and inventory turnover rates.
    • Prepare regular reports on operational performance, providing insights and recommendations to senior management.
  • Financial Management & Reporting
    • Present commercial performance reports and insights to the Product and Operations leadership team, offering data-driven recommendations for growth.
    • Work with the finance team to forecast sales, allocate resources, and adjust strategies to meet financial targets.
  • Cross-Functional Collaboration
    • Collaborate with marketing, sales, and customer service teams to ensure alignment on promotional campaigns, product launches, and customer feedback.
    • Work closely with IT teams to implement and enhance technology solutions that support eCommerce operations, including inventory management systems and order processing software.
  • Technology & Platform Management
    • Ensure the website is technically sound, secure, and optimized for speed and scalability.
    • Work with Product, Development and IT leaders across Stack Sports, to implement new solutions, improve functionality, and resolve technical issues.
    • Stay updated on eCommerce platform upgrades, trends, and innovations to keep the company’s online presence competitive.
  • Compliance & Risk Management
    • Ensure compliance with industry regulations and company policies regarding inventory management, shipping, and logistics.
    • Identify potential risks in operations and develop contingency plans to mitigate disruptions.
Requirements

 

Qualifications & Skills

  • Bachelor’s degree in Business, Operations Management, Supply Chain Management, or a related field
  • 5+ years of experience in operations management, supply chain, or logistics, preferably within an eCommerce environment.
  • Strong understanding of eCommerce operations, including order fulfillment, inventory management, and logistics.
  • Proficiency in using eCommerce platforms (e.g., Shopify, BigCommerce, Magento) and inventory management software.
  • Excellent analytical skills, with experience in data analysis and performance measurement.
  • Exceptional communication and interpersonal skills, with the ability to collaborate across departments, external partners and vendors.
  • Detail-oriented, with strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
  • Proficient in Google Productivity Suite (Google Sheets, Slides, Docs) and familiarity with BI tools (e.g., Sisense, Power BI) is a plus.

What We Offer

  • Competitive salary.
  • Comprehensive health, dental, and vision benefits.
  • Professional growth opportunities and career development.
  • A dynamic and collaborative work environment.
  • Flexible working hours and remote work options.


This job description provides an overview of the responsibilities and qualifications required for the eCommerce Operations Analyst role, focusing on operational excellence within the eCommerce domain. The scope of work may evolve as the company’s business needs change. 

Salary Description
$85,000 - $95,000