Senior Director, Marketplace Operations Suite

About Us

We are a very profitable and fast-growing healthcare startup—a small and mighty team of 200 helping people find and enroll in ACA health coverage. As the largest health insurance exchange for the ACA, enrolling more individuals than healthcare.gov and all our competitors, we have helped over 10 million people enroll in health coverage to date in 2024. We're a mission-driven team that advocates for and cares deeply about the people we serve.

We're a double bottom-line company: revenues and enrollments in ACA coverage. The ACA brings high-quality, comprehensive, affordable health coverage within reach for low-income Americans, and we exist to make that promise a reality. Your contribution will help hundreds of thousands of people navigate the complex and confusing health insurance industry and enable them to access health care when needed.

We are committed to building a team balanced in representation to serve best the people who use our products. We believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to lead our organization to successful outcomes.

About the Role

As the Senior Director, Marketplace Operations Suite, you will play a critical part in driving strategic development and operational stabilization. You will focus on enhancing scalable growth, optimizing governance models, and strengthening product and operational maturity. You will collaborate with cross-functional teams to support go-to-market initiatives, client engagement, and regulatory strategy—ensuring we remain positioned for success in the evolving ACA Marketplace landscape.

You will report to the VP, ACA Market Strategy.

The base salary range is $188,000-$240,000 + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

You Will:

• Enable Strategic Growth & Stability: Spearhead long-term strategies that ensure scalable growth, enhance operational efficiency, and increase synergy across teams

• Drive Go-to-Market & Client Engagement Initiatives: Partner with leadership to shape GTM strategy, contribute to RFIs/RFPs and on-site meetings, and refine client messaging to strengthen market positioning. Support key accounts, prioritize client needs, and bridge business and technical teams. Provide SME-level insights and communicate regulatory and product requirements between clients and developers

• Strengthen Product & Operational Maturity: Identify stabilization challenges, shape short- and long-term roadmaps, and translate client needs into relevant product enhancements

• Monitor Regulatory Trends & Industry Evolution: Stay on top of CMS/SBM regulations, track industry shifts, attend industry conferences, and assess emerging trends to inform strategic decision-making and market positioning

• Mentor: While you will not have direct reports at the onset, there is potential for managerial responsibilities in the future. In the interim, the expectation is to mentor team members, share expertise, and help strengthen overall team capabilities

• Lead Audit Readiness: Develop an audit readiness framework to ensure completion of external audits (e.g., SOC 2, carrier, CMS) in partnership with Operations..

You Have:

• 4+ years of in-depth knowledge of Carrier operations, with special emphasis on supporting Affordable Care Act (ACA) Marketplace business in the enrollment, billing, and reconciliation of Qualified Health Plans (QHPs)

• 7+ years of in-depth knowledge of ACA Marketplace regulations, inclusive of technical and operational sub-regulatory guidance

• 4+ years of in-depth expertise in product & operational stabilization, including strong analytical skills to assess current product challenges and contribute to sustainable solutions

• Experience supporting policy development, SOPs, and governance models to enhance operational efficiency

• Ability to understand complex challenges and recommend solutions to difficult problems

What We Offer (Full-time, Not Temporary/Not Seasonal)

• Remote-first company (US-based remote only)

• Great compensation package at a high-growth, profitable company

• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents

• HSA/FSA options with corresponding contribution limits

• Monthly grocery stipend and home internet reimbursement

• 401K w/ a match after a grace period

• Life and AD&D coverage

• Disability insurance (Short and Long Term)

• Parental leave

• Four (4) weeks of paid vacation in addition to paid holidays

• Home office budget for remote team members

• Mental health and other wellbeing support programs through a partner network
  

We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal-opportunity employer and a fun place to work. Come join the team at HealthSherpa!