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People Operations Generalist - Associate

Teecom
Full-time
Remote
United States
Operations
TEECOM | We Make Technology Work in Buildings

Do you want to launch or advance a career at the intersection of technology and the built environment? Do you want to work with exceptional engineers to creatively solve complex problems? Do you want to work with clients to take their building experiences to the next level of connectivity, safety, and wow-factor? Do you want to join a company that defines the state of the art in its practice, with visionary leadership and in-house research and development?
 
TEECOM is a $45+ million/year consulting engineering firm with an average annual growth rate of 20% over the past 25 years. We make technology work in buildings through strategic consulting, design and engineering, project management, and enterprise support. We work hard in a fast-paced professional environment that will challenge you to learn and grow, and we play hard through team lunches and events that give back to the community. TEECOM is one of the fastest growing companies in the San Francisco Bay Area, with additional teams in New York City, the United Kingdom, the Pacific Northwest, Southern California, and Texas. Join us and make TEECOM even better.

About the Position

The People Operations Generalist, Associate is a senior-level professional who is integral to overseeing essential processes such as benefits administration, compensation, and compliance while supporting impactful People Operations projects. This role will be vital in shaping a seamless and exceptional team member experience, fostering a workplace where everyone can thrive. Please submit your resume and a cover letter. Profiles without a cover letter will not be considered.

Impact

    • Champion TEECOM Values and Guiding Principles: By showing CARE for each team member, consistently adding VALUE through proactive support and meaningful contributions, and building TRUST through transparent communication and reliable follow-through, this role ensures that team members feel valued, supported, and empowered throughout their journey at TEECOM.
    • Operational Excellence: Drives operational excellence by executing smooth and efficient processes and ensuring compliance with state, federal, and client-specific requirements.
    • Develop Process Documentation: Enhances transparency, alignment and consistency throughout the firm by creating, updating, and refining People Operations documentation.

Influence

    • Lead by Example: Sets an example for the team by aligning their actions with their words.
    • Indirect Mentorship: Provides indirect mentorship to anyone who asks questions or needs guidance.
    • Direct Mentorship: Provides guidance, mentorship, and support to members of the People Operations team.

Knowledge

    • People Operations Acumen: Strong expertise in benefits administration, compensation, compliance, and leave of absence management. A deep understanding of federal, state, and local employment laws is essential, with a preference for familiarity with UK employment and immigration regulations. PHR or SHRM-CP credentials are preferred. Experience with PEOs or establishment of new entities, a plus.
    • People Operations Tools: Proficient with HR Information Systems (BambooHR or similar)

Skills

    • Operational Rigor: Ensures the smooth execution of People Operations processes while proactively identifying gaps and inefficiencies. Recommends improvements and collaborates with stakeholders to refine workflows, contributing to enhanced efficiency, effectiveness, and scalability.
    • Communication: Demonstrates advanced communication skills, effectively tailoring written, verbal, and interpersonal messaging to diverse audiences and adapting to various situations with confidence. Anticipates common inquiries, proactively delivering clear, detailed responses while handling complex and sensitive questions with professionalism and discretion.
    • Writing Skills: Demonstrates strong professional writing skills, crafting well-structured communications, including employee announcements, policy updates, and detailed email responses with minimal oversight. Adapts tone and style to different audiences and situations. Writes and refines process documentation independently, focusing on accuracy, logical organization, and readability. Distills complex People Operations topics into easily digestible content and collaborates with stakeholders to refine messaging.
    • Data Management: Ensures employee records are accurate, organized, and compliant across BambooHR and other systems. Identifies and resolves inconsistencies, and collaborates on improving data processes. Drives audits and reporting needs.
    • Problem Solving: Proactively identifies and assesses challenges, analyzes root causes, and collaborates with stakeholders to develop and implement effective solutions. Leverages data and insights to inform decision-making, ensuring solutions are practical, fair, and aligned with business needs.
    • Decision Making: Makes informed decisions that affect teams and multiple stakeholders that balance business needs, policies, and situational context. Exercises discretion in complex matters, collaborating with stakeholders and management to align on solutions.
    • Attention to Detail: Ensures accuracy in data entry, documentation, and written communications by following established guidelines. Independently identifies and resolves most inconsistencies in data and messaging but collaborates with stakeholders for complex or high-impact refinements.
    • Adaptability: Exhibits a high degree of flexibility and adaptability, quickly adjusting strategies and priorities in response to shifting organizational needs, external factors, or changes in direction.
    • Autonomy: Takes full ownership of responsibilities, managing tasks and projects with minimal supervision. Uses judgment to make decisions within established policies and proactively consults stakeholders when addressing complex or ambiguous situations.
    • Collaboration: Builds strong cross-functional relationships, proactively collaborating to align efforts, share insights, and support shared objectives.
    • Emotional Intelligence: Handles employee relations matters with empathy and professionalism, providing guidance to team members and leads on navigating sensitive situations.
    • Project Management: Oversees multiple projects, coordinating timelines, resources, and stakeholders while proactively addressing roadblocks to ensure successful execution.
    • Confidentiality: Maintains strict confidentiality when handling employee records, sensitive information, and People Operations matters.

Essential Duties and Responsibilities

    • Manages all aspects of our benefits programs for our US and UK team members, including claims resolution, processing changes, invoice management, benefits compliance, collaboration with our benefits broker, and serving as the primary point of contact for team member inquiries.
    • Administers and oversees leave of absences, ensuring legal compliance, maintaining accurate records, supporting team members throughout the leave period, and partnering with managers to facilitate smooth transitions during absences.
    • Coordinates the annual compensation and bonus review process, ensuring seamless execution.
    • Maintains compliance with federal, state, and local employment laws and regulations, coordinating with legal counsel as necessary.
    • Coordinates compliance training programs, including Sexual Harassment Prevention and other mandatory workplace training.
    • Maintains business licenses, technical registrations, and client surveys as needed.
    • Assists in developing and implementing personnel policies and procedures and maintains the employee handbook.
    • Administers and monitors our quarterly performance management program, and other employee development programs.
    • Supports managers in addressing employee relations issues, providing guidance and advice on how to handle workplace concerns, conflicts, or performance challenges.
    • Conducts stay and exit interviews as needed to gather feedback, understand team member experiences, and identify areas for improvement within TEECOM.
    • Supports People Operations projects and initiatives to enhance the team member experience and support leadership.
    • Performs other People Ops work as assigned.

What Success in this Role Looks Like

    • The ability to manage and execute core People Operations processes smoothly, ensuring team members feel supported and empowered throughout their experience, from benefits administration to compensation and compliance.
    • Proactively identifying and addressing gaps in current processes, driving improvements to enhance operational efficiency and scalability within the organization.
    • Ensuring People Operations documentation is accurate, accessible, and consistently updated, contributing to clarity and transparency across the company.
    • Providing timely, clear, and supportive communication to team members and managers, particularly around benefits, compliance, and performance management issues.
    • Maintaining up-to-date People Operations systems and ensuring all compliance documentation is secure and readily accessible.
    • Demonstrating attention to detail in every aspect of the role, ensuring accuracy and consistency in processes, documentation, and communication.
    • Continually learning and staying updated on People Operations trends, best practices, and changes in employment laws to improve efficiency and address challenges.
    • Collaborating effectively with cross-functional teams, contributing to the success of People Operations initiatives, and being adaptable to new challenges and projects as they arise.

Experience

    • Bachelor’s degree or equivalent experience
    • Minimum of 5-7 years of work experience in HR roles focusing on benefits, compliance, or compensation
$105,000 - $140,000 a year
This compensation will vary depending on your role-related skills, experience, knowledge, and subject matter expertise. TEECOM is committed to making sure that we are the right fit for each applicant and that each applicant is the right fit for our team. As we get to know each other throughout the interview process, the compensation may vary within the stated range.
Your level will be evaluated and determined during the interview process. Please submit your resume and a cover letter. Profiles without a cover letter will not be considered.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

NOTICE TO THIRD PARTY AGENCIES: Please note that TEECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, TEECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, TEECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of TEECOM.
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