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Operations Specialist

Tandem
Full-time
Remote
Operations

Why you should join us

Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:

  • Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every week and is doubling physician user count every month. We will reach millions by 2025.

  • An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.

  • Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.

Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About the role

As a member of the Operations team, you will have ownership over critical execution work and core operational processes. This role is crucial to ensuring that Tandem fulfills our promise to our stakeholders by expediting access to critical medications. You will be responsible for delivering on an exceptional patient experience.

This is the kind of role which involves constantly learning new things and solving highly impactful complex problems. Your work will directly support patients and their providers with their prescriptions. You’ll build an appreciation for all the different challenges an early-stage company faces, as well as become super well-versed in US healthcare from an operational lens.

This is a remote contractor (40 hours / week) position. Candidates need to be able to attend a 5 day in-person training in NYC. We are looking for candidates who can start immediately and you will be eligible for a signing bonus of up to $1,000 after 4 weeks, contingent upon meeting key performance expectations during the initial evaluation period.

If you join, you will:

  • Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how GoodRx coupons work under the hood

  • Work with doctor’s offices, insurance companies, nonprofit foundations, and pharmacies to help get prescriptions processed efficiently

  • Master our proprietary software tools to execute operational workflows efficiently, while continuously adapting and optimizing processes to meet evolving business requirements

  • Leverage available data from our systems to learn about patients and complete documentation related to their clinical and financial needs

  • Develop, own, and scale standardized processes and workflows to drive our operations

We’ll be most excited if you:

  • Have experience in a full-time role that requires analytical problem solving, operational rigor, and outcome ownership

  • Know how to deal with ambiguous problems and effectively resolve

  • Able to master new complex technology tools quickly and work with data

  • Proven ability to balance pragmatism with strategic vision, demonstrating a high output and a strong bias towards action

  • High NPS with your former teammates

This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo. 

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:

  • Commit to audacity. "Whether you think you can, or you think you can't – you're right.”

  • Do the math. Be rigorous, assume nothing.

  • Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.

  • Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.

  • Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.

  • Do what it takes to be number 1. We work hard to make sure we win.

We provide competitive compensation with meaningful equity. Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact:

  • Fully covered medical, vision, and dental insurance.

  • Memberships for One Medical, Talkspace, Teladoc, and Kindbody.

  • Unlimited paid time off (PTO) and 16 weeks of parental leave.

  • 401K plan setup, FSA option, commuter benefits, and DashPass.

  • Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.