The Operations Coordinator supports the overall medical chart review teams, collectively known as Accuity ‘Tower Operations’. This position assists leadership in managing the day-to-day activities to ensure the department operates at a high-level efficiency. Specific tasks assigned may include but are not limited to training schedules, on-boarding coordination, project management, internal operating procedure, business processes and policy creation and on-going maintenance. This position will also support the coordination of workflow automation as it relates to the Towers Operations teams.
PRIMARY JOB RESPONSIBILITIES:
- Facilitate cross-functional feedback from DRG Integrity Specialists and Medical Directors to management and executive teams
- Act as a support to the DRG Integrity Specialists and Medical Director Teams, helping to resolve minor issues or escalations leadership
- Work with team leaders, managers, and department heads to understand the departments goals and support the successful obtainment of those goals
- Coordinate on-boarding of new employees into Tower Operations through management of schedules for the DRG Integrity Specialists and Medical Directors
- Assist the Workforce Management team to advance Departmental goals
- Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made; make suggestions and work with leadership toward continuous process improvement
- Prepare (as appropriate) and deliver reports to department heads and management teams and to provide insight into the overall efficiency of the organization
- Collaborate with management and department head to set goals and track progress
- Assist management team with reports and presentations
- Performs miscellaneous job-related duties as assigned