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Operations Coordinator

Accuity Delivery Systems
Full-time
Remote
United States
Operations
Full-time
Description

The Operations Coordinator supports the overall medical chart review teams, collectively known as Accuity ‘Tower Operations’. This position assists leadership in managing the day-to-day activities to ensure the department operates at a high-level efficiency. Specific tasks assigned may include but are not limited to training schedules, on-boarding coordination, project management, internal operating procedure, business processes and policy creation and on-going maintenance. This position will also support the coordination of workflow automation as it relates to the Towers Operations teams.


PRIMARY JOB RESPONSIBILITIES:

  • Facilitate cross-functional feedback from DRG Integrity Specialists and Medical Directors to management and executive teams
  • Act as a support to the DRG Integrity Specialists and Medical Director Teams, helping to resolve minor issues or escalations leadership 
  • Work with team leaders, managers, and department heads to understand the departments goals and support the successful obtainment of those goals 
  • Coordinate on-boarding of new employees into Tower Operations through management of schedules for the DRG Integrity Specialists and Medical Directors
  • Assist the Workforce Management team to advance Departmental goals 
  • Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made; make suggestions and work with leadership toward continuous process improvement 
  • Prepare (as appropriate) and deliver reports to department heads and management teams and to provide insight into the overall efficiency of the organization
  • Collaborate with management and department head to set goals and track progress 
  • Assist management team with reports and presentations 
  • Performs miscellaneous job-related duties as assigned
Requirements

POSITION QUALIFICATIONS:


Education:

  • High school/GED required; bachelor’s degree preferred
  • 2+ similar work experience preferred; internships/externships acceptable 

Knowledge, Skills, and Abilities:

  • Excellent interpersonal skills to build strong relationships with colleagues
  • Effective communication, including speaking, writing and active listening
  • Able to give and receive feedback and constructive criticism from a variety of channels
  • Established problem-solving skills
  • Ability to methodically analyze processes and systems to fully understand their purpose
  • Strong project management, collaboration and teamwork skills
  • Ability to be effective in a fast paced, high-pressure environment
  • Established ability to learn new technology 
  • Ability to use a PC in a Windows environment, including MS Word, PowerPoint and Excel
  • Effective time management, prioritization, and multitasking abilities
  • Independent, focused individual able to work remotely or on-site