Online Operations Associate

Job Description

Online Operations Associate

This is a contract position.

About this position

We are currently seeking a highly skilled Online Operations Associate to join a dynamic team and ensure partners enjoy a seamless and delightful experience. If you possess excellent technical and customer service skills, we want to hear from you.

Job Responsibilities

• Communicating with customers via email to promptly resolve partner issues within established time frames.
• Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management.
• Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution.
• Maintaining a high level of customer satisfaction by providing timely and effective support.

Skills/Requirements

• 2+ years of experience in Operations, Account, and Customer Support, with proficiency in Excel Experience with data analysis leveraging SQL.
• Zendesk ticketing system experience
• Experience in the media industry.
• Strong written and verbal communication skills.
• Outstanding customer service skills and the ability to build rapport with customers.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.

Why should you apply?

• Remote opportunity to those who reside in NY, Baltimore, and Boston
• Expand your technical and customer service skills, explore APIs, and gain insights into the media industry.
• Join a dynamic team, utilize advanced tools like Intercom, and elevate digital customer experiences.

Pay Range:

• Pay Range: $25-$27

YUPRO Placement is the nation's leading skills-first placement firm connecting forward-thinking employers, community organizations and traditionally overlooked talent to drive businesses forward.  Since 2014, companies of every size and sector have trusted YUPRO Placement as their preferred staffing partner to deliver strategic, skills-based hiring solutions with access to diverse, career-ready talent from an exclusive network of mission-aligned nonprofits and upskilling partners.  YUPRO Placement creates higher-wage job opportunities for talent skilled through alternative routes, building true career and economic mobility for their National Opportunity Workforce. Learn how job placement with social impact is better business at yupro.com.

Additional Information

All your information will be kept confidential according to EEO guidelines.