Manager, Business Strategy and Operations

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

We are looking for a smart, driven individual to join our Operations and Supply Chain team. The ideal candidate is a highly analytical individual who is ready to solve interesting and challenging problems such as scaling our supply chain to meet future needs, optimizing operational processes to reduce inefficiencies, and reducing operational cost in the system. You'll forge partnerships with key suppliers and internal business partners to drive improvements. In this high-visibility role you'll own projects end-to-end, and directly impact the success of the business.

What’s great about this role?

• You’ll work on interesting problems that have a real and direct impact on the business
• You’ll get exposure to all aspects of the business - from helping define the strategy, to working on the nuts and bolts of a project
• Answer key questions by leveraging all data and tools available and developing an appropriate analytical approach, diving into the data, leveraging relationships, and presenting findings and recommendations to executives and key stakeholders
• You’ll have real ownership of projects, including any change-management that impacts the team
• With lots of variety in our ever-changing, fast-paced, entrepreneurial environment, we guarantee you won’t get bored

You're our ideal candidate if you [are]:

• Focused on operations with an interest in analyzing data to optimize processes and identify opportunities for product / service improvement.
• Highly analytical: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too...along with the data to back it up!
• Incredibly detail-oriented: you like digging into how complex things work, and figuring out how to make them better
• Scrappy: you like rolling up your sleeves and enjoy tactical execution in an entrepreneurial environment
• Multi-tasker: you are able to juggle many tasks within a fast-paced, dynamic environment

Qualifications

• A BA or BS is required; an MBA (or equivalent) from a top-tier school is a plus
• 3+ yrs of experience in consulting, supply chain, operations, customer service and/or project management
• Excellent oral and written communication skills, including Microsoft PowerPoint and Word
• Strong analytical skills, including advanced skills with Excel; experience with SQL or other analytical tools a plus

Nice to Have:

• Java/ Python/ Data Management skills
• MS in Operations, Engineering, Business, Economics, Statistics, Data Science, Analytics, or other advanced degree

Additional Information

At SquareTrade you'll have access to: 

• Medical, dental and vision coverage with network optionality to support our dispersed workforce
• HSAs and FSAs
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Up to 4% company match into 401(k)
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Paid Time Off 
• Work flexibility
• Talent shares
• Tuition reimbursement
• Learning opportunities
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Various corporate perks and discounts

(Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in Colorado, to be within the following range: 115K - 135K

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.