Lawn Care Operations Manager

Job Title: Lawn Care Operations Manager

As a Lawn Care Operations Manager, you will oversee and manage all lawn care operations within our company. This role involves planning, organizing, and coordinating the day-to-day activities of our lawn care teams to ensure efficient and high-quality service delivery. You will supervise staff, manage schedules, maintain equipment, and ensure customer satisfaction.

Responsibilities:

1. Team Management:
   • Supervise, train, and mentor lawn care technicians and crew members.
   • Assign tasks and responsibilities to team members based on skills and workload.
   • Conduct performance evaluations and provide feedback for continuous improvement.
2. Operations Oversight:
   • Plan and schedule lawn care services, including fertilizing, weed control, and pest management.
   • Ensure all operations comply with safety regulations and company standards.
   • Monitor inventory levels and order supplies as needed.
   • Develop efficient routes for service delivery to optimize productivity.
3. Customer Relations:
   • Respond to customer inquiries, resolve complaints, and address service-related issues promptly.
   • Build and maintain strong relationships with clients to ensure satisfaction and retention.
   • Identify opportunities for upselling services to existing customers.
4. Quality Assurance:
   • Implement quality control measures to maintain high standards of service.
   • Conduct regular inspections of work sites to ensure workmanship meets company guidelines.
   • Address any quality issues or deficiencies promptly and implement corrective actions.
5. Equipment Maintenance:
   • Coordinate maintenance and repair of lawn care equipment.
   • Ensure all equipment is in good working condition and properly serviced.
   • Evaluate new equipment and tools to improve operational efficiency.
6. Reporting and Administration:
   • Prepare operational reports, including productivity metrics, expenses, and revenue.
   • Monitor budgetary targets and control costs to maximize profitability.
   • Assist in developing and implementing operational policies and procedures.

Additional Requirements:

• Ability to work flexible hours, including weekends or evenings during peak seasons.
• Physical ability to work outdoors in various weather conditions and lift heavy equipment.
• Dedication to providing exceptional customer service and maintaining high professional standards.

As a Lawn Care Operations Manager, you will enjoy:

• Industry and Company Training
• Starting Salary of $55,000
• Incentivized Bonus Plan (earn up to an additional $15,000)
• PTO (Paid Time Off)
• Paid Holidays
• Health Insurance
• 401 K Investment Plan