Job Title: Director of Housekeeping
About the Position: We are looking for an experienced Director of Housekeeping with a strong background in hospitality/property maintenance combined with a verifiable background in account management, operations management, and customer relations. The ideal candidate will have at least 5 years of leadership experience in janitorial management, total facility maintenance management, or resort management.
Responsibilities:
Strategic Planning and Financial Management:
- Develop and manage business plans and budgets for each account in the region.
- Achieve financial goals set for the region and analyze relevant reports.
- Review and analyze all reports (financial, human resources, etc.) pertaining to regional components.
Client Relationship Management:
- Maintain strong client relationships to ensure account retention.
- Collaborate with the Director of Operations on re-bids and contract negotiations.
- Conduct client negotiations and renegotiate unit contracts.
Quality Assurance and Operations Oversight:
- Evaluate and ensure the quality of services delivered by Hospitality Services in each regional component.
- Conduct inspections to determine the quality of service provided.
- Investigate complaints regarding this operation and effect satisfactory solutions.
Team Development and Talent Management:
- Assist in filling open positions for each component in the region.
- Meet with managers regularly to coach and provide feedback on performance.
- Develop good relationships with Corporate support departments to facilitate meeting needs of the region.
- Maintain a succession plan and identify opportunities for advancement for successful managers.
Compliance and Standards Adherence:
- Manage in compliance with our standards of operation, client contracts, and within our Business Conduct Policy.
- Maintain all records and reports necessary to comply with company, government, and accrediting agency standards, regulations, and codes.
- Assess and monitor select accounts through compliance audits to ensure adherence to contracts and regulations.
Technical Expertise and Program Enhancement:
- Utilize technical expertise to evaluate our operating program standards, measure performance, and recommend solutions to enhance or improve operations.
- Provide regional support to our proprietary computerized maintenance management system relative to development upgrades and enhancements.
- Publish and maintain Standard Operating Procedures (SOP's) for each specific line of service.
Training and Development:
- Assist in the development, implementation, and facilitation of technical training programs for Facilities' Front-Line Managers and employees.
- Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of our operating programs.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Minimum of 5 years’ experience, with 2-4 years in a management role; 5+ years management experience leading facilities operations in a district.
- Experience working in the janitorial field.
- Solid analytical and decision-making skills.
- Strong client relationship experience.
- Excellent communication skills: oral, written, presentation.
- Proficiency in Spanish is a plus.
- Ability to travel as needed.