Director of Engineering-Growth & Support

Company Overview

Founded in 2015, PHIL is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking an experienced Director of Engineering to lead, drive and grow our Growth & Engineering Operations team for our patient access platform. Reporting to the VP of Engineering, this role involves helping onboard new clients to our platform and also provide the first level of technical support. Provide technical and architectural feedback to improve the platform and also drive the Engineering Operations to monitor and be the first line of defense to technical issues and questions from the various stakeholders. 

Responsibilities:

• Understand the PHIL platform capabilities, architecture and gaps end-to-end to create a playbook to launch new clients or programs in to the platform efficiently and also improve the process of the launch 

• Work with Solutions Architects to come up with an efficient ways to solve client customization request or program rule changes based on the understanding of the platform

• Hire and build an exceptional team to lead this function. Also, mentor, grow and retain them to deliver consistent outcome for the function and the business 

• Understand, develop and implement a playbook to monitor the platform, handle bugs/escalations, and answer questions to not only unblock patients and clients but also help solve the gaps by triaging, prioritizing and working with the platform team 

• Client-focused – recognizes that meeting client needs and delivering successful outcomes is essential to keeping PHIL’s business and our mfr’s businesses thriving.

• Able to adapt and plan around shifting priorities and requirements to set the expectations and communications to deliver the right outcome for the clients. 

• Maintains a strong focus on ensuring the quality and accountability of their team's work. This is crucial because poor execution on client requests or implementations can quickly lead to errors, which is the fastest way to erode client trust.

• Takes deadlines very seriously - it helps PHIL build client trust and credibility by helping the team deliver on time. 

• Able to be client facing and support in meetings like QBRs or escalations
  

Qualifications:

• Bachelor's degree in Computer Science or a related field or equivalent experience

• 10+ years of progressive experience in this similar role, preferably within the health-tech sector, large enterprise applications

• Deep knowledge of workflow engines or applications with high level of configurations and variations across clients 

• Experience working with clients and outcome driven to drive solutions for a positive outcome in dynamic environments

• Experience handling Engineering Support & Operations with technical knowledge of the tools used, methodologies and processes followed

• Hands on experience with building the system in the recent job or in the near past is preferred

• Experience with managing large projects with multiple dependencies and stakeholders and also creative around identifying bottlenecks and road blocks

Benefits

• Ground floor opportunity with one of the fastest-growing healthtech startups

• Competitive compensation including stock options

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity

• Solving a problem that matters

Phil, inc is an equal opportunity employer