Director Clinical Operations, Western Region

Why Join Care at Home?

Care at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Director of West Clinical Operations will report to the SVP of Clinical Field Operations and will be responsible for the daily execution of clinical programs and ensuring their overall clinical and financial performance. This role will provide strategic direction, leadership, and data-driven decision-making to ensure the success of clinical teams.

They should embody Care at Home’s core values, including being Trusted, Empathetic, Committed, Humble, Creative, and Community-Minded. At Care at Home, we don’t have patients or customers – we have Family Members.

Key Responsibilities

The Director of West Clinical Operations will have the following responsibilities:

• Overall accountability for individual market-level clinical teams—all clinical teams within each market will report directly to this role.
• Ensure clinical performance meets KPIs for medical management, quality engagement, and accurate/timely documentation. Develop and implement remediation plans as necessary.
• Strategize and implement initiatives to enhance clinical efficiency in daily team operations.
• Develop and execute new strategies to support value-based care programs and opportunities.
• Lead the development of clinical teams, including hiring, performance management, and professional growth opportunities.
• Collaborate with provider practices participating in Care at Home ACOs, ensuring that the team supports medical practices in achieving financial and quality goals.

The Director of West Clinical Operations will have the following key duties:

• Leadership: Provide overall leadership for clinical teams, ensuring strong people management and performance oversight.
• Strategy: Identify and execute clinical and business strategies to enhance outcomes for Family Members and provider practices.
• Collaboration: Partner with various Care at Home departments, including HCE, finance, reporting, and business leaders, as well as provider practice leaders to ensure seamless integration.
• Knowledge: Serve as a subject matter expert in clinical care for Family Members, with expertise in home-based care, Value-Based Care, HEDIS & Stars, documentation, coding, and medical practice principles.
• Culture: Foster a productive, collaborative, safe, and inclusive work environment for all clinical team members.

Required Qualifications

The Director of West Clinical Operations should meet the following qualifications:

• Education & Experience:

  • Master’s degree in Nursing or a related science field.
  • NP or PA preferred.
  • 5+ years of clinical leadership experience; community healthcare experience preferred.
  • Experience with Medicare/Medicaid is a must.

• Entrepreneurial Mindset:

  • Care at Home is committed to closing longstanding healthcare gaps in Black and Brown communities. This role is accountable for ensuring the organization delivers on its promise through innovation.

• Communication & Analytical Skills:

  • Strong verbal, written, and presentation skills to effectively communicate with Care at Home’s team, partners, and stakeholders.
  • Ability to analyze team progress, anticipate needs, and adjust strategies to optimize performance.

• Technology & Systems:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Willingness to learn and explore new technology and applications that enhance clinical operations.

• Culture & Values:

  • Good judgment, impeccable ethics, and strong teamwork skills.
  • A desire to thrive in a fast-paced, high-growth, and mission-driven organization.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer the Highmark BCBS plan with an 85% employer contribution, covering your entire family.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

The working environment and physical requirements of the job include:

In-office work (minimum three days per week) is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.